Refund Policy

At Sozala AI Consulting, we strive to provide high-quality consulting services that meet our clients’ needs. Please review our refund policy below:

Services

• Due to the customized nature of consulting and AI solution work, all fees for services rendered are generally non-refundable once work has commenced or deliverables have been provided.

• If you believe there is a mistake or issue with the services received, please contact us within 7 days of project delivery. We will review your case and may offer a partial refund or service credit at our discretion.

Prepaid Retainers or Deposits

• If you cancel a service before any consulting work begins, you may be eligible for a full or partial refund, minus any non-recoverable third-party fees or significant preparatory work already completed.

Workshops or Training

• Refunds for scheduled workshops or training sessions are available if canceled at least 48 hours in advance of the event. No refunds for no-shows or late cancellations.

How to Request a Refund
To discuss a refund or request reconsideration, please email info@sozala.com with your name, project details, and the reason for your request. We aim to respond within 3 business days.

Sozala AI Consulting reserves the right to modify this policy at any time.

Last updated: September 16, 2025